The popular messaging platform has an extension in the form of WhatsApp Web that allows users to access and use their chats on a web browser. The experience is generally seamless but for some reasons, people may encounter hiccups.
This article explores common issues faced by people while using WhatsApp Web, how they can be fixed.
Issue: WhatsApp Web doesn’t connect
WhatsApp Web not connecting to phone is one of the most frequent challenges that users have.
There are several reasons why this could occur including poor internet connections, outdated versions of the app and phone setting problems.
How to Fix:
- Check your internet connection: Make sure your mobile data network or Wi-Fi connection are strong and stable for both your computer and phone.
- Restart WhatsApp on your phone: Refresh the connection by simply closing then reopening WhatsApp on your smartphone.
- Update WhatsApp: Your current version of WhatsApp should be up-to-date. Outdated apps causes compatibility issues.
- Log out & log back in: Go to the three dots at the top of chat list when you are inside a WhatsApp Web session and click ‘logout’, then scan QR code again to reconnect.
- Disable VPNs: If you have a VPN on either your mobile device or computer, try turning it off as it might disrupt connectivity sporadically.
Issue: QR code does not scan
On occasions where QR code displayed on whatsapp web does not scan properly, it means you cannot log in.
How to Fix:
- Clean your camera lens: Ensure that no obstacles obstruct or smudges cover the camera lens of your device
- Adjust screen brightness: For this case, increase the brightness level of a computer screen until it becomes enough bright for scanning by phone
- Come closer: Bring closer to screen or move few inches away from screen and change angles if necessary so that camera will concentrate on scanning QR code
- Reload page: Refreshing WhatsApp Web will reload new qr code for scanning purposes after another attempt.
Issue: Messages are not syncing
Sometimes WhatsApp Web may be connected, but messages do not sync thus giving you an outdated chat history in your browser.
How to Fix:
- Check phone storage: Make sure that your phone has enough storage capacity. If your smartphone’s memory is low then Whatsapp will fail to synchronize the texts correctly.
- Restart your phone and browser: In most cases, all you need to get the synchronization back on track is just restart both devices.
- Clear your browser cache: Over time, caches of browsers become cluttered and this can cause problems with WhatsApp Web as well as other web-based applications–clearing it out can solve this issue.
- Re-enable background data: Check that WhatsApp is allowed to use background data on your mobile device for messages live syncing.
Issue: Too many logouts by WhatsApp Web
It can sometimes be annoying when your WhatsApp Web keeps logging out often requiring constant reconnection
How to Fix:
- Keep Phone Close: Ensure that you have a good connection between the two devices since Whatsapp web works best when it is near a user’s handset
- Check battery optimization settings: Enabling battery optimization on certain android phones usually leads into breakage of active apps. To keep connection up always disable battery optimization feature for whatsapp
- Don’t close the browser: Be careful not to close the brower tab where whatsapp web is running because of its accidental closure.
Issue: No notification alerts
Inadequate notification can be considered among the WhatsApp web users’ most common gripes. It is possible to miss out on important messages when the alerts disappear.
How to Fix:
- Enable notifications by clicking on “…” at top of the chat list in WhatsApp Web, then proceed to “Settings,” “Notifications” in order to ensure that desktop notifications are enabled
- Allow browser notifications: Make sure your browser is allowed to send you notifications. Check whether your browser’s settings allow for WhatsApp Web notifications.
- Disable Do Not Disturb:- Ensure your phone and computer do not have Do Not Disturb mode turned on as this can silence the notification tones.
Issue: WhatsApp Web not working on certain browsers
WhatsApp Web has been designed to work with almost all modern browsers but sometimes it may fail to work properly with a specific browser.
What Should You Do?
- Switch browsers: When experiencing difficulty with WhatsApp Web while using your current browser, try a different one. These include Chrome, Firefox or Edge.
- Update your browser: Please make sure that your browser is up-to-date because older versions might not work well with WhatsApp web.
- Disable browser extensions: The ad-blocking and privacy related ones of which could be interfering with WhatsApp web; hence disable them and see if the issue persists.
Conclusion
WhatsApp Web is a powerful tool that allows you to use mobile messaging from your computer or laptop easily. However, like any technology, it experiences some challenges once in a while.
By following the troubleshooting steps provided herein, you will be able to overcome most of these simple issues.
This will allow you to enjoy uninterrupted communication through the amazing connectivity features brought forth by this application called WhatsApp Web!